TAZ IT Support Services

Peace of mind for your IT.

Your business runs better when IT "just works." Our Support Team acts like your internal IT department-covering updates, backups, troubleshooting, and more-so your people stay focused on what matters.

Free Infrastructure Assessment

What we support:

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Desktop Support

Keep every workstation secure, fast, and productive.

  • New device setup & user onboarding;
  • OS updates & patching (Windows/macOS) Software installs, license management;
  • Performance troubleshooting & repairs;
  • Email, printers, peripherals Endpoint protection (AV/EDR), disk encryption, compliance checks;
  • Remote & on-site assistance.
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Server Support

Reliability, performance, and resilience for your core systems.

  • Windows/Linux servers (on-prem & cloud);
  • Active Directory, Group Policy, identity & access;
  • Virtualization (VMware/Hyper- V/Proxmox);
  • Backup strategy & restore testing;
  • Patch management & hardening;
  • Performance monitoring & capacity planning;
  • Incident response & root-cause analysis.
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Network Support

Fast, secure, and stable connectivity across your locations.

  • LAN/WAN/Wi-Fi design & optimization;
  • Next-gen firewalls & VPN (site-to-site / remote) Switches, VLANs, QoS, segmentation;
  • SD-WAN & multi-site connectivity;
  • Network monitoring & alerting Security policies, audits, and remediation.

Why have us as your support team?

For your peace of mind, we coverup dates, backups, troubleshooting, and more—with a proactive mindset and a well-prepared team you can rely on.

  • Certified, experienced engineers across desktop, server, and networking
  • Clear SLAs and predictable response times
  • Transparent communication and simple language (no jargon)
  • Proactive maintenance to prevent issues before they impact users
  • Security by design in every action we take
  • Scales with you from 10 to 1,000+ users

Designed to handle everything your internal IT sees

normally flow into an in-house IT department-from "my email won't sync" and "this PC is slow" to "add a new user," "restore a file," or "review last night's backup job."

  • Single point of contact (ticketing portal or email)
  • Prioritization by impact & urgency
  • Escalation path to specialists
  • Documentation of fixes & knowledge base growth

Free Infrastructure Assessment

Not sure where to start? Book a no-obligation evaluation. We'll review your workstations, servers, backups, and network to highlight quick wins, risks, and a tailored support plan.

What you get:

  • Health & risk summary
  • Cost-effective roadmap
  • Recommended support package & SLA
Book your Assessment
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Coverage & SLAs (examples 4 to be adjusted)

Hours

Mon–Friday
09:00 - 18:00 EET
(24/7 optional)

Response times

  • Critical (P1): within 1 hour
  • High (P2): within 2 hours
  • Normal (P3): same business day

Channels

  • Portal, email, phone
  • Remote first, on-site as needed

Security & Compliance Built-In

Patch & vulnerability management

Least-privilege access & MFA everywhere

Encrypted backups with restore testing

Audit trails & change management

Audit trails & change management